March 18, 2020, Hartington, NE— With the concerns of Hartelco’s customers, employees and our community in mind, effective March 18th our lobby will be closed until further notice. We are still here to answer any calls, take any payments, and accept computers for repair/cleaning – but our doors are locked to prevent traffic in our lobby. We are taking certain protocol to keep our staff safe during this time, such as:
•Before we send a technician to your house, we will be asking if anyone in your household has been ill. Also we will determine if it is a necessary or unnecessary service call. If a home visit needs to be made, we are asking you to please try to keep your distance from our technicians. Please know they are allowed to wear medical protective items if they so choose.
•Please call our office, 402-254-3901, before dropping off a computer so our technician can leave specific drop off instructions for you.
•When making a payment for any of your services, you can pay online at hartel.net, by mailing in a check, dropping off a check in our drop box, or pay over the phone (a 4% surcharge occurs when using a credit card). If you need to pay in cash – please call our office ahead of time.
All of our policies at this time are subject to change daily/hourly, but we will do everything in our power to keep providing you the same great service while still protecting our employees and their families.