Online Billing

Go Green Today

Want to go paperless and avoid late fees? Receive a one-time $5 credit towards your bill when signing up for paperless billing!

As a valued customer of Hartelco, you have the ability to go online and view your Hartelco invoice and usage, make an online payment and obtain payment history, all from the comfort of your own home! It’s easy to access, operate and it’s convenient.

Invoices can be paid as a one-time payment, or as a recurring monthly payment via an ACH (bank collect) payment.

Invoices can also now be paid online via your credit or debit card, although these types of payments can only be scheduled as a one-time payment.* (additional fees may apply)

Instructions

Logon

Click on the Online Billing icon.
Click the red secure Customer Care link. For first-time users, you will need to know your CPNI passcode or the amount of your last payment to create your username and passcode for the Ebill and Epay site.

View Your Statement

When viewing your statement you will be able to see a quick summary snapshot of all your services and the amount due for each type.

The Contact Info tab allows you to change your information, or have your email notice sent to a different email address each month.
To view both current and previous statements, click the Bill History tab, then the appropriate month. You can see your entire bill online, print the entire bill, or print a remittance stub to return with your written check.
Click the Payment History tab to see a list and date of your payments over the past 12

Make a Payment

Pay with Bank Account

Type in your 9-digit bank routing number and the account number from which you wish to pay your bill. Be sure to mark either Checking or Savings.
Enter the Payment Type: One-Time or Recurring and then select a Payment Date. Remember to pay before the 15th to avoid late fees.
If you have chosen One-Time, the drop-down box will have a list of available dates. If you choose Recurring, the drop-down box will allow only the 5th or the 15th.
Be sure to checkmark the box in the lower left-hand corner to agree to the payment information listed and click the Schedule
Payment button.

Pay with Credit Card

Input the Payment Amount, CC number, expiration date, etc. Note that there will be a 4% processing fee added onto your payment for any credit card transactions.
Checkmark the box in the lower-left hand corner to agree to the payment information listed and click Make Payment button.
Log Out in the top, right-hand corner when finished viewing or paying your statement.